Privacy Policy

2. Scope of Policy

This Privacy Policy applies to:

• Website visitors
• Mobile application users
• Customers booking services
• Individuals contacting our support team

3. Information We Collect

A. Information You Provide

We may collect:

• Full name
• Phone number
• Email address
• Service address
• Billing address
• Booking history
• Service preferences
• Account credentials
• Communications with support

B. Payment Information

• Payments are processed securely through third-party payment gateways.
• We do not store full card details.
• We may store transaction references for accounting and compliance purposes.

C. Automatically Collected Information

When you use our Services, we may collect:

• IP address
• Device type and operating system
• Browser information
• App usage activity
• Log data
• Approximate location data (if permission granted)

D. Cookies & Tracking

• We use cookies and similar technologies to: Improve functionality, Analyze traffic, Enhance user experience.
• You may disable cookies via browser settings.

4. How We Use Your Information

We use your information to:

• Create and manage user accounts
• Process bookings and payments
• Assign service personnel
• Provide customer support
• Improve service quality
• Communicate booking updates
• Send promotional offers (with consent)
• Detect fraud and misuse
• Comply with legal requirements

5. Sharing of Information

We do not sell your personal information. We may share information in the following cases:

A. Service Personnel

We share necessary booking details (such as name, address, and contact number) with assigned service personnel for service fulfillment purposes.

B. Third-Party Service Providers

We may share limited information with:

• Payment processors
• Cloud hosting providers
• Analytics providers
• SMS and email communication providers

C. Legal Compliance

When required by law, court order, or government authority.

D. Business Transfers

In case of merger, acquisition, or restructuring.

6. Data Security

• We implement reasonable technical and organizational safeguards including: Secure servers, Access restrictions, Encrypted communication.
• However, no system is completely secure. We cannot guarantee absolute protection against cyber threats.

7. Data Retention

We retain personal information:

• For as long as your account remains active
• As required for accounting and legal compliance
• For dispute resolution purposes

You may request account deletion, subject to legal retention requirements.

8. User Responsibilities

You are responsible for:

• Maintaining confidentiality of your login credentials
• Providing accurate information
• Not misusing platform features

The Company shall not be liable for losses arising from user negligence, including credential sharing.

9. Third-Party Links

Our platform may contain links to external websites. We are not responsible for third-party privacy practices.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

11. Limitation of Liability Related to Data

To the maximum extent permitted by law, Spotles Solutions shall not be liable for unauthorized access, data breaches, or cyber incidents resulting from:

• Force majeure events
• Third-party service failures
• User negligence
• Circumstances beyond reasonable control

12. Updates to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted with a revised “Last Updated” date. Continued use of our Services constitutes acceptance of changes.

13. Governing Law

This Privacy Policy shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.